Is it connectivity? Configuration? Range? Let's figure this out together:
Let's start by refreshing the connections between Vera and your device by deploying Update Neighbor Nodes. This is a useful feature in your Vera interface that will help Vera find the most efficient route to your switch after everything has been wired up. Give this a try if you're experiencing connectivity issues and see the "Can't Detect Device" error:
1. Use a computer to log into GetVera.com and select your hub.
2. From the Dashboard, select Settings
3. Select Z-Wave Settings
4. Click on the Advanced tab
5. At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
Another thing to try is to exclude and re-include the switch from the installation location. Just like Update Neighbor Nodes, it's possible that Vera hasn't found the best route to communicate with the switch. Exclusion acts like a reset and may improve connectivity.
And while it can be a pain, it may also help to temporarily move the switch or hub closer to each other. After moving either your Vera or ZEN26 Switch, remember to exclude and re-include the device again to give them a chance to re-configure. If the error disappears, it may indicate that the original spot had too many interferences around or was simply out of range.
Finally, if your switch is installed in a metal switch box, this can shorten the device's range and may actually be the source of the problem! Metal is a effective at blocking radio signals, and it will affect your mesh network's strength and communication between device and hub. If possible, try installing a Z-Wave plug / range extender between the switch and the hub to see if the metal box was the issue. Moving either the switch or hub as mentioned above is also a helpful troubleshoot if your box is made of metal.
If you're still experiencing issues after trying all the above, reach out to us! Our team is ready to help.
