Scenes failing to run or reports not being received? This suggests a potential connectivity issue between the ZSE11 and your HomeSeer hub. Check out these quick troubleshooting steps if your ZSE11 is unavailable, shows as offline, or is not reporting correctly.

When connected to the hub through the standard Z-Wave mesh, the ZSE11 has a range of up to 150 feet line of sight (or up to 1300 feet with Long Range enabled) However, interference from large furniture, thick walls, and metal elements can reduce this range. The actual range depends on your home's specific structure and the strength of your mesh network. If you experience connectivity issues, we recommend first healing your HomeSeer network, also known as rebuilding routes. This function refreshes the connections between your hub and devices, allowing the hub to find the most efficient route to each device.

1. Click on the Plugins drop-down menu on the upper left hand side of the interface. 

2. Click on Z-Wave Plus

3. Select Advanced Functions

4. From the first drop down menu, select the name of the Z-wave network you are repairing/rebuilding routes.

5. From the second drop down menu, select Rebuild All Routes.

6. Click Continue. The network repair will occur; remember to manually wake the ZSE11 if you are running the unit on battery power.

If rebuilding the routes didn't help get your ZSE11 back online, here are some other things that may help:

1. Try excluding and re-including the sensor directly from its target location. It could be that the hub hasn't found the most efficient communication route to the device and excluding it will help the hub devise a better route of communication to the ZSE11.

2. Add a Z-Wave signal repeater in a location between the sensor and hub if using traditional mesh. This can be any Z-Wave device that doesn't rely on battery power. If the issue is caused by interference or range, a signal repeater can help strengthen and stabilize connectivity. After adding the repeater, it's a good idea to rebuild routes once more. 

3. Bring the ZSE11 closer to the hub, removing and re-adding the sensor in the new spot. If the ZSE11 includes successfully, stays connected, and is responsive to remote commands, it's possible the previous location was out of the hub's range or there is too much interference in that particular area. 

If none of the above troubleshooting steps solve the problem, please let us know! We're always here to help!