If you're having trouble adding your ZEN37 Wall Remote to HomeSeer, give exclusion a try first!

The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN37 to HomeSeer or another Z-Wave network before.

Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your device or the unit not properly displaying, we would recommend first updating to the Z-Wave Plus or the Z-Wave JS Front-End, then excluding and re-including your device to your network in order for it to be recognized correctly.

ZEN37 Exclusion Steps 

1. In the HomeSeer UI, click Plugins > from the drop-down menu, select Z-Wave.

2. Select Remove Device.

3. You will be taken to a new page > click Continue to start the exclusion process on the hub.

4. Click the top button 6 times quickly. 

5. The LED indicator will blink blue during the process and light up green once removed successfully. It will light up red if failed. 

6. HomeSeer should confirm the device was removed. Finalize by clicking Finish.

Once the exclusion process is successfully finalized, try including the device to HomeSeer.

SmartStart and Z-Wave Long Range Inclusion Troubleshooting

If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:

1. Click Plugins > Z-Wave Plus > Z-Wave JS Front-End.

2. Click the SmartStart icon.

3. Locate your device via the DSK number and click the trash icon to remove it from the provisioning list:

The device has now been removed from the provisioning list.

  4. Factory reset on the ZEN37. After a successful reset, the device will disappear from the device list. 

  5. Go through the inclusion steps listed here to include the device (remember, power stays OFF until indicated).

Additional Troubleshooting

• Try the exclusion process again in case the command from the first run weren't registered correctly. 

• Try bringing the hub closer to the device to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area.

• And if you find that your device is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

Here are some additional troubleshoots if the above did not help: 

• Give the exclusion process another try! It's possible the command from the first run wasn't registered correctly. 
• If you have a Z-Wave signal repeater available (switch, relay, smart plug, dedicated repeater - any Z-Wave device that doesn't rely on battery power), try placing it between the switch and hub. Make sure to heal the network so that the hub recognizes the new device. This can help in case there is an interference or range issue preventing stable communication between the two nodes. 
• Try bringing the ZEN37 within direct range of the hub if the hub is located far away from the remote's desired installation location.  

Reach out to us if you're still experiencing issues! Our team is ready to help.