If your ZEN75 Heavy Duty Switch is offline or unresponsive, it could be out of range or experiencing a connectivity issue.
Luckily, there are a few things you can try to improve the connection between your switch and hub. Hubitat has a very useful feature for updating your network's connections called Repair Z-Wave and will only take a few minutes. We recommend checking that your Hubitat is running on the latest platform version before repairing your network connections with a Z-Wave Network Repair.
Use these steps to perform the Z-Wave Repair:
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Open Hubitat in your Internet browser
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Go to Settings
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Click on Z-Wave Details
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Click on Repair Z-Wave
A "Z-Wave Network Repair finished" message will confirm the successful completion of the process. Once it's done, try sending a Z-Wave command to your ZEN75 Switch.
Here are some other troubleshooting steps to try if the above doesn't help:
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Remove and re-add the switch in case the hub hasn't found the best communication route to it.
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Add a Z-Wave signal repeater between the switch and hub if you are connecting via the mesh. It can be any Z-Wave device that doesn't rely on battery power. An extra repeater can help strengthen and stabilize connectivity. We recommend healing your network once more after adding the repeater.
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If you can, bring the Z-Wave hub closer to switch and try excluding and re-including it again. If you're able to exclude and include without issue and the switch stays connected, then the switch may be out of the mesh range or surrounded by a lot of interferences.
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Make sure your switch box is not made of metal. Metal is really effective at disrupting Z-Wave signals and it can prevent signals from being sent or received. If possible, try moving the hub closer or adding a Z-Wave signal repeater between the switch and the hub.
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Try adding the switch as a Z-Wave Long Range device. Z-Wave Long Range inclusion steps can be found here.
Send us a message if your ZEN75 Heavy Duty Switch still has trouble staying connected. We’ll be happy to help.
