The first thing to try is resetting the dimmer by excluding it from Wink.
Even if the device was never added to Wink successfully, you can still exclude it:
1. Click on Hubs
2. Click on Settings (the three dots in the upper right corner)
3. Click on your hub (most likely named Wink Hub)
5. Scroll down to Settings and click on Z-Wave Controls
6. Click on Exclusion Mode
7. Tap the LOWER paddle 3 times quickly
8. While the app will NOT confirm exclusion of the device, your Wink hub will go from blinking blue to a solid green light to confirm the device was successfully excluded. Wait for the LED indicator to turn green before exiting Exclusion
Once you receive confirmation of exclusion, try re-including the dimmer to Wink. If exclusion didn't help, here some other things to try:
- We recommend trying exclusion one more time, just in case the commands didn't go through on the first try.
- Try including the dimmer again, this time instead of tapping the paddle 3 times, tap it 4-5 times as quickly as possible.
- If possible, try bringing the hub within direct range of the switch if you were at a large distance the first time, or try installing the unit closer to the hub. And if you have a hand-held secondary controller, this is its time to shine! While it can be annoying to do, this can rule out any range issues.
- And if you find that your switch is connected but it's not responding to remote commands, here are some tips for troubleshooting connectivity issues.
If you have any questions about the process above, let us know so we can figure this out together.
