This is product is discontinued and replaced with ZSE70.
This points to a range or connectivity issue. Let's figure it out together:
The very first thing to try is Update Neighbor Nodes. This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devices. It may help Vera find the most efficient route to your Outdoor Motion Sensor. Here's how to do it:
- Use a computer to log into GetVera.com and select your hub.
- From the Dashboard, select Settings
- Select Z-Wave Settings
- Click on the Advanced tab
- At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
Let's say Updating Neighbor Nodes didn't help. Another thing to try is to exclude and re-include the sensor from the installation location. Similar to the idea behind Update Neighbor Nodes, it's possible that Vera hasn't found the best route to communicate with the device. This can sometimes be caused by including a device near the hub but then moving it away to be installed.
Troubleshooting further, it's possible that the installation location is out of your mesh network's range, or there are too many interferences around - thick walls and metal elements will shorten the range of any Z-Wave device. Since this is a device for the outdoors, it may be more susceptible to interference issues as well even though it has a line of sight range of 130 feet. Try bringing the sensor closer to the hub or a Z-Wave signal repeater, and exclude it and re-include it from that spot. If connectivity stabilizes, it's possible the original location was out of range.
We also recommend checking out this short troubleshoot guide about optimizing installation locations and how Z-Wave range works.
If you've tried all the above and nothing helps, reach out to us! We'll be happy to help.
