Let's try excluding the Double Switch from the system.
First, you'll want to install the custom driver for the ZEN30 Double Switch. The instructions can be found here.
Exclusion is a type of Z-Wave reset that is effective at solving issues where you can't seem to add a new to your hub. Even if the Double Switch was never added successfully, you can still use your SmartThings app to exclude the device (the app would simply confirm that an "unknown" device was excluded).
Below are the exclusion steps for the SmartThings app:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Z-Wave Exclusion
- While the app is searching for a device, tap the LOWER paddle on the dimmer 3 times as quickly as possible
- The app will indicate when the device is successfully removed. Tap Done
Once exclusion is completed, try including the dimmer again using the process shown here.
If you're still unable to include your dimmer after exclusion, here are some other things to try:
- Try the exclusion process again! Sometimes commands from the first run aren't registered correctly, so we find that multiple exclusion attempts can be helpful.
- Try the inclusion process again, only this time instead of tapping 3 times, tap the paddle 4-5 times as quickly as possible.
- Try adding a Z-Wave signal repeater (any non-battery powered Z-Wave device) between the Double Switch and hub to see if that helps communication. If you have a hand-held secondary hub, try using it to include the device.
- And if you find that your dimmer is connected but it's not responded to remote commands, take a look at these connectivity troubleshoots that have helped users in the past.
But if you're still seeing issues with the exclusion/inclusion process no matter what you try, please reach out to us! We're here to help.
