Connectivity and range issues are common in the world of Z-Wave devices. Here are some things to try:
Network Discovery should be the first thing.This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your Double Switch:
- Open your Wink app and tap the Menu button in the top-left corner of the screen
- Tap on Hubs
- Tap on the gear icon in the top-right corner
- Select your hub
- Scroll down and tap on Z-Wave
- Tap on Z-Wave Network Discovery
Wait for the Success alert before exiting out of your app. As soon as you see the alert, check your Double Switch again to see if it's still showing Offline. If you'd like to learn more about Network Discovery and Wink Z-Wave controls, here's the official resource.
No luck with Network Discovery? Try excluding and re-including the Double Switch without changing the location of either the switch or Wink. Similar to refreshing the network, it's possible that Wink hasn't found the best communication route between it and the device. Exclusion is like reset, and it may help stabilize communication between the device and hub.
Yet another thing to try is adding a Z-Wave signal repeater between the Double Switch and hub (any non-battery powered Z-Wave device - plugs, relays, in-wall switches, or dedicated range extender). The additional repeater can help with range and interference issues. Be sure to perform Network Discovery after moving the repeater so that the hub can re-map the new configuration of devices. Adding a signal repeater can especially help if your Double Switch is installed inside a metal switch box. Metal scrambles and shortens Z-Wave signals, so a repeater can give the device an extra "boost" in range.
If none of the above has helped, it may be worth worth installing the Double Switch in a spot closer to the hub or moving Wink closer to the device for testing purposes. This will let you see if the issue is range or if there were just too many interferences in the original location. If moving either the Double Switch or the hub, remember to exclude and re-include from the new location to allow the two to connect properly.
If you've tried all of the above and nothing has helped, please let us know! Our team is always happy to help.
