This is product is discontinued and replaced with ZSE70.

What does that mean?

An “offline” status is typically the result of your ZSE29 Outdoor Motion Sensor of a range or configuration issue. You can try to fix it with a Z-Wave Repair.

Verify your Hubitat hub is operating on the most up-to-date version. Then, you can refresh your Z-Wave mesh network connections with a Z-Wave Network Repair. Give these steps a try:

1. Open Hubitat in your Internet browser

2. Go to Settings

3. Click on Z-Wave Details

4. Click on Repair Z-Wave

A "Z-Wave Network Repair finished" confirmation should appear before you can use your device. Once the repair is finalized, you can try to add your ZSE29 to your network again.

If the Z-Wave Repair didn’t help, try these:

• Exclude the ZSE29 from your hub and try to re-include it. It may not have configured correctly with the hub the first. Exclusion acts as a soft reset and can help Hubitat and the device form a better communication route.
• If you can, install a Z-Wave signal repeater, or any non-battery powered Z-Wave device, between the hub and ZSE29 and do another Network Repair. An additional signal repeating device can help resolve the problem if it’s an issue of range of interference.
• Try installing the sensor closer to the hub. If the device is in an area surrounded by a lot of metal or glass elements, or placed too far away from Hubitat, it could be having difficulties connecting to the hub. Once you’ve installed it in a new location, exclude and re-include the device.

Please don't hesitate to reach out to us if you've tried everything and are still seeing the same issue!