You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.

Showing articles from Network Repair tag

My ZEN53 DC Motor Controller Shows Offline in Home Assistant

Is your ZEN53 showing offline in Home Assistant and is unresponsive to commands from the hub? Start by trying to  heal the network. Large furniture, thick walls, metal elements and certain types of glass can shorten range. The exact range is determined by the specific structure of your home and the strength of your …

My ZEN53 DC Motor Controller Shows Offline in Hubitat

If Hubitat shows your ZEN53 DC Motor Controller as “offline," it may suggest a range or configuration issue. Give the Z-Wave Network Repair a try! First, always ensure your Hubitat hub is up to date on its platform version. Next, utilize the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network co…

My ZEN53 DC Motor Controller Shows Offline in SmartThings

If your ZEN53 DC Motor Controller is successfully included to your SmartThings hub but still shows offline, it may be a range or connectivity issue. Start by using the Network Repair feature in the SmartThings app to refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThing…

My ZEN05 Outdoor Smart Plug Shows Offline in Hubitat

Experiencing connectivity issues with your ZEN05 Outdoor Smart Plug? This can happen if it is out of range or didn’t configure properly when including. Z-Wave Network Repair can help! Ensure that your Hubitat platform version is up-to-date first. Then, you can use Z-Wave Repair to refresh your connections. Follow…

My ZSE42 Water Leak XS Sensor Shows Offline in Vera

Is your ZSE42 not responding to Z-Wave commands? This suggests a range or connectivity issue. After adding your ZSE42 Water Leak XS Sensor successfully, the next best step is to refresh the mesh connections in your network. Utilize the  Update Neighbor Nodes  in Vera . This will allow Vera to find the most efficien…

My ZEN14 Outdoor Double Plug Shows Offline in Hubitat

Range, interference, or configuration issues may be the root cause of your ZEN14 Outdoor Double Plug showing as “offline” in Hubitat. An easy place to start is with is Z-Wave Network Repair. Ensure your Hubitat platform version is up-to-date first. Next, use Z-Wave Repair to refresh your mesh connections. Follow the…

My ZEN14 Outdoor Double Plug is Unresponsive to Home Assistant

Are you able to control the ZEN14 Outdoor Double Plug manually, but it is unresponsive to Z-Wave commands? Try the troubleshooting steps below! Your ZEN14 Outdoor Double Plug is a Z-Wave Plus device that has range of up to 300 feet (line of sight); however, interferences like large furniture, thick walls, and metal …

My ZAC36 Valve Actuator Shows Offline in Hubitat

Does your ZAC36 show up as "offline" in Hubitat? This could be due to a range or configuration issue. Try a Z-Wave Network Repair! Ensure your Hubitat hub is up to date on its platform version. Please follow the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections: * Open  Hubitat…

My ZAC36 Valve Actuator Shows Offline in Vera

Is your ZAC36 unresponsive to Z-Wave commands? This suggests a range or connectivity issue. After including your ZAC36 Titan Water Valve Actuator successfully, the next best step is to refresh the mesh connections in your network. This is done by utilizing  Update Neighbor Nodes  in Vera . This will help Vera find …

My ZEN52 Double Relay Shows Offline in Vera

Are you unable to control your ZEN52 Double Relay via Z-Wave commands? This could point to a range or connectivity issue. After ensuring your ZEN52 Double Relay was paired successfully, the next best step is to refresh the connections in your mesh network, by utilizing the  Update Neighbor Nodes feature in Vera. Th…

scroll to top icon