You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues:
Your S2 Motion Sensor is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific structure of your home and the strength of your mesh network.
Rebuild Routes
If you're seeing connectivity issues, we first recommend rebuilding routes for your Home Assistant network. This function refresh the connections between your hub and devices so that the hub can find the most efficient route to each device.
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Settings > Devices and Services > Z-Wave > Cogwheel
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Options (Manage network routes and remove devices) > Discover and assign new routes > Rebuild
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Remember to manually wake all battery powered devices to update routes.
Additional Troubleshooting Steps
If healing the network didn't help get the device back get back online, here are some other things that may help:
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Whether your unit is powered by battery or USB, try excluding and re-including the sensor directly from the installation location. Similar to the idea behind healing the network, it's possible that the hub hasn't found the most efficient communication route to the device; exclusion can help revitalize these connections. Every time you move the device, it's best to exclude and re-include the unit from the new spot each time.
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If that doesn't help, try moving the sensor to a location very close to the hub, making sure to exclude and re-include it from the new spot. If it connects successfully, the previous spot may have been out of range. You can then relocate the unit to a location that is between the original spot and the hub to see if it connects better there.
Factory Reset
You can reset your ZSE18 Motion Sensor to factory settings by pressing and holding the Z-Wave button for AT LEAST 20 seconds. Once you see the LED indicator flash, stay solid, and then turn off, reset was successful.
If none of the above solves the problem, please let us know! We're always here to help.
