You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
Home > Smart Relays > ZEN17 Universal Relay > ZEN17 & Your Z-Wave System > Can't Add My ZEN17 Universal Relay to My Z-Wave System
Can't Add My ZEN17 Universal Relay to My Z-Wave System
print icon

Having trouble adding the ZEN17 to your Z-Wave system?

You may need to exclude or remove the device before you can give the inclusion steps another try. Exclusion can help with a variety of inclusion and configuration issues. You can perform the process even if the device was never successfully included to your Z-Wave system.

 

Here are the steps to give exclusion a try with your ZEN17:

  1. Make sure that the unit is powered by a proper 12-24 V or USB C power supply
  2. Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
  3. Click the Z-Wave button on the device 3 times very quickly
  4. Your hub should confirm exclusion; the relay will disappear from your device list if it was previously added

 

Once exclusion is complete, try re-including the ZEN17 to your hub.

 

If the process above wasn't successful, here are some other things to try:

  • Try the exclusion process once more. It's possible that the commands just didn't go through the first time.
  • Click the Z-Wave button 4-5 times quickly while including it to ensure the commands are registered. 
  • If excluding/including from the installation location, try it again within direct range of the hub. If the second try is successful, the original spot may be out of range.

 

Tried everything above with no luck? General questions about the process? We got you!

Feedback
0 out of 0 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
 
scroll to top icon