Inclusion doesn't always work on the first try - if that's the case with your ZEN32 Scene Controller, you should try excluding it!
It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.
Once you've checked your Hubitat platform is on the latest update, follow these steps to exclude your ZEN32 from Hubitat:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, tap the switch button 3 times quickly (the LED indicator will start blinking blue)
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The app will indicate when the device is successfully excluded.
After a successful exclusion, try adding the ZEN32 Scene Controller to your Hubitat network again. You can find the inclusion process here.
Still having trouble pairing your Scene Controller? Here are some helpful tricks to try:
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Try excluding the switch again. Sometimes the exclusion command doesn't go through correctly on the first try.
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When including the unit, try tapping it 4-5 times as quickly as possible instead of 3, in case the switch did not register the action correctly.
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Bring the hub closer or use a hand-held secondary controller (like a Z-Stick) to see if that helps make communication easier between the Scene Controller and hub. You can also try adding a Z-Wave signal repeater (any non-battery powered Z-Wave device) between the ZEN32 and hub to rule out any range or connectivity issues.
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If you were able to include the ZEN32 to Hubitat, but it doesn't respond to remote commands, take a look at these connectivity troubleshoots that may help.
Still having issues with pairing your ZEN32 Scene Controller? Please reach out to us! We're here to help.
