If your ZEN32 Scene Controller is connected, but shows as offline in Hubitat, or isn't responding to commands, then there could be a range or configuration issue.
In order to fix the issue, you can try to repair the Z-Wave network. You’ll want to check that you have the latest version of Hubitat and the latest firmware update installed on your device. If you do, then you can use repair Z-Wave, to refresh your mesh network's connections.
Use the process below to perform a Z-Wave repair in Hubitat:
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Open Hubitat in your Internet browser
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Go to Settings
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Click on Z-Wave Details
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Click on Repair Z-Wave
Hubitat should confirm the repair with a "Z-Wave Network Repair finished" message. Once the hub confirms the repair is finished, you can try sending commands to your ZEN32.
Try these suggestions if your device still isn’t connecting:
- If your Scene Controller is still having trouble, you can try excluding and re-including the device to Hubitat. The hub may not have formed the most efficient communication route with the unit the first time around.
- Try adding the Scene Controller without security.
- Add a Z-Wave signal repeater between the ZEN32 and Hubitat to help with any range or interference issues. Any non-battery powered Z-Wave device like another switch, smart plug, etc. can act as a Z-Wave signal repeater. Try another Z-Wave repair after adding the unit so that the hub recognizes the additional device.
- As a last resort, try the switch in a location closer to the hub. If you're able to exclude, include and control the switch from the new location, then the previous location may have been out of range.
Send us a message if you're still having trouble with your ZEN32 Scene Controller! We’ll be happy to help.
