If your ZEN32 Scene Controller isn't responding to Z-Wave commands, it could indicate a range or connectivity issue.

The Scene Controller has a range of up to 500 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furniture, thick walls, or metal elements can shorten range.

Issues controlling your ZEN32 via Z-Wave? Here's what to try:

• If your hub offers a method of refreshing the connections of your Z-Wave network, give those steps a try. Hubs will refer to this action differently, (in SmartThings it's called Network Repair, in Vera it's called Update Neighbor Nodes, etc), but the effect should be the same. This should help configure your network and allow your hub find the most efficient communication route to the ZEN32.
• Try deleting and re-adding the ZEN32 again from the installation location. The hub may not have found the communication route to the device on the first try.
• Remove and re-include the Scene Controller closer to the hub, or bring the hub closer. If the device includes successfully and stay connected, the previous spot might have been out of range or there were too many interferences in that location.
• If you have a Z-Wave signal repeating device available, try including it in a location between the ZEN32 and hub. A signal repeater can be any Z-Wave device that doesn't rely on battery power - switches, relays, smart plugs, or dedicated repeaters. If the issue is caused by interference or range, a signal repeater can help strengthen and stabilize connectivity. After adding the repeater, it's a good idea to refresh the network once more. 

Reach out to us if your ZEN32 still has trouble connecting after trying the above troubleshooting steps! We're always here to help.