Can't Add My ZSE43 Tilt | Shock XS Sensor to Vera

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Home > Security Sensors & Sirens > ZSE43 Tilt | Shock Sensor > ZSE43 & Vera > Can't Add My ZSE43 Tilt | Shock XS Sensor to Vera

Having trouble including your ZSE43 XS Sensor? Try excluding the device. This process acts as a soft reset to help with any configuration or inclusion issues.

Here are the steps for excluding the ZSE43:

Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
Exclude the ZSE43 by pressing the Z-Wave button 3 times as quickly as possible
The LED indicator should start flashing. A message at the top of the screen in Vera will confirm the device was successfully excluded.
Retry the inclusion process once again - Vera will automatically go back to the inclusion screen once exclusion is finalized.

Let us know if you have any other questions, or if you're still having trouble pairing the device!

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