Having trouble including your ZSE43 XS Sensor? Try excluding the device. This process acts as a soft reset to help with any configuration or inclusion issues.

800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

Here are the steps for excluding the ZSE43:

1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
2. Exclude the ZSE43 by pressing the Z-Wave button 3 times as quickly as possible 
3. The LED indicator should start flashing. A message at the top of the screen in Vera will confirm the device was successfully excluded.
4. Retry the inclusion process once again - Vera will automatically go back to the inclusion screen once exclusion is finalized. 

Let us know if you have any other questions, or if you're still having trouble pairing the device!