Is your ZSE43 not responding to Z-Wave commands? It could be a range or connectivity issue.

After including your ZSE43 successfully, the next best step is to refresh the connections in your mesh network. This is accomplished in Vera with a helpful feature called Update Neighbor Nodes. It will help Vera find the most efficient route to your switch.

Here are the steps for Updating Neighbor Nodes in Vera:

1. Use a computer to log into GetVera.com and select your hub.
2. From the Dashboard, select Settings
3. Select Z-Wave Settings
4. Click on the Advanced tab
5. At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.

You can also try excluding and re-including the ZSE43 to ensure Vera finds the most efficient communication route to the device. The exclusion process acts as a soft reset to help with connectivity. 

If you're still experiencing issues after trying all the above, please let us know! We're here to help!