If your ZSE43 Tilt | Shock XS Sensor goes offline or is unresponsive to Z-Wave commands, try the steps listed below:

Sometimes, interferences like metal elements and thick walls can affect the sensor's range. Essentially, range is determined by the individual structure of your home and the strength of your mesh network. If you're seeing connectivity issues with your sensor, here are several things to try:

1. If there's a way to refresh your Z-Wave network, start with this This will help configure your network and help your hub find the most effective communication route to the siren. 

2. Try excluding and re-including the siren directly from the installation location. Potentially, the hub hasn't found the most efficient communication route to the device. Occasionally, this happens when you include a device near the hub and then move it away to be installed.

3. Try bringing the sensor closer to your hub, then exclude it and re-include it from the new spot. If the device is added, stays connected, and is responsive to remote commands, it's possible the initial location was out of the hub's range, or there are too many interferences in that area.

Still having issues? Please don't hesitate to reach out to our team!