Having trouble adding the ZSE44 to SmartThings?  

The first thing to try is to exclude the device. This process helps with any configuration or inclusion issues, and can be done even if the unit has never been successfully included to SmartThings.

800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

If your ZSE44 sensor is having trouble being added, try exclusion:

1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 

2. Tap the three dots in the upper right hand corner and tap Settings

3. Tap Z-Wave Utilities 
4. Tap Z-Wave Exclusion
5. While the app is searching for a device, click the Z-Wave button 3 times as quickly as possible 
6. The app will indicate when the device is successfully removed. Tap Done.

Once exclusion has been confirmed, re-include your device.

Let us know if you have any questions!