The ZEN52 Double Relay is fully supported by Hubitat so it will work with the hub out of the box! Ensure the platform is on version 2.2.9 or higher.

To help with the ZEN52 Double Relay configuration, try the exclusion process first. This can be done even if it was never connected to the hub, as it acts as a soft reset.

Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.

ZEN52 Exclusion Steps

1. Open Hubitat in your Internet browser

2. Go to Devices

3. Click on + Add Device in the top right corner

4. Click on Z-Wave

5. Click on Start Z-Wave Exclusion

6. While the device is searching for a device, click the Z-Wave button on the relay 3 times as quickly as possible. Alternatively, if the relay is already installed, you can simply toggle the external switch connected to ZEN52 very quickly from off to on, so: "up-down, up-down, up-down."

7. The app will indicate when the device is successfully excluded.

Once you have successfully excluded your ZEN52, follow these steps to reinclude your ZEN52 to Hubitat.

SmartStart and Z-Wave Long Range Inclusion Troubleshooting

If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:

Removal of a Z-Wave Plus SmartStart device is a two step process. First remove the device from the app, then factory reset it.

1. Using the Hubitat Elevation mobile app, navigate to Tools and press the Z-Wave Tools card

2. Tap the SmartStart button > Tap the trash can icon to remove a device from the provisioning list. Removing an item from the SmartStart provisioning list does not remove it from the hub. You must also factory reset it, so it will no longer be part of the Z-Wave network. 

   • NOTE: Any device that has been removed from the provisioning list, but has not been factory reset or excluded from the Z-Wave network, will be automatically included again if it has power, and it will repopulate the provisioning list showing the Included status.

  3. The device has now been removed from the provisioning list.

  4. Factory reset the ZEN52. After a successful reset, the device will disappear from the device list.

  5. Turn off power to the ZEN52 at the breaker if you plan to include the unit via SmartStart / Z-Wave Long Range. 

  6. Go through the inclusion steps listed here to include the device (remember, power stays OFF until indicated).

Additional Troubleshooting

• Try the exclusion process again in case the command from the first run weren't registered correctly. 

• Try bringing the hub closer to the device to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area.

• And if you find that your device is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

If you've tried all the above with no luck, let us know! Our team is ready to help.