Does the ZEN52 Double Relay show as “offline" in Hubitat? This suggests a range or configuration issue. A Z-Wave Network Repair could help.

Ensure your Hubitat hub is up to date on its platform version. Next, utilize the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections:

1. Open Hubitat in your Internet browser

2. Go to Settings

3. Click on Z-Wave Details

4. Click on Repair Z-Wave

If it is successfully repaired, you will see a "Z-Wave Network Repair finished" confirmation.  Next, include the ZEN52 to join your Z-Wave network.

You can also try these other troubleshooting tips with your ZEN52relay:

• You can exclude the relay and reinclude it. This acts as a soft reset to help your relay configure correctly or find a better route to communicate with Hubitat.
• Another option is to add a non-battery powered Z-Wave device, or a Z-Wave signal repeater, between the hub and relay, if you have one available. This will help improve communication between the two devices. You will need to run another Z-Wave Repair for the additional device to be recognized and used in the communication path with the ZEN52.  

Don't hesitate to contact us if you need additional assistance!