Is your ZSE42 included to Home Assistant successfully, but is unable to update regularly and/or is unresponsive to commands? You may need to try healing the network.
Large furniture, thick walls, or metal elements can cause interference and can shorten the communication range of the sensor. The range of the device is determined by the specific structure of your home and the strength of your mesh network. If you're seeing communication issues, we recommend first trying to heal your Home Assistant network. This function refreshes the connections between your hub and devices so that the hub can find the most efficient route to each device.
- Click on the Z-Wave Control Panel in Home Assistant
- Under Z-Wave Network Management, click Heal Network
If your sensor is still not connecting after healing the network, give these tips a try:
- Try excluding and re-including the sensor directly from the target location. It's possible that the hub hasn't found the best route to the device; exclusion can help it form a better route.
- If it's still not connecting, bring the sensor closer to the hub to rule out any range issues.
- Rule out any power related issues by trying a fresh battery. If the battery is weakened or depleted, this may cause the device to have trouble connecting with the system. After changing the battery, try excluding and re-including the device once again.
If none of the above helps, a hard reset may do the trick.
- Make sure the sensor is powered, click the Z-Wave button twice and hold it the third time for 10 seconds (the LED indicator will blink continuously)
- Immediately after, click the Z-Wave button twice more to finalize the reset. The LED indicator will flash 3 times to indicate a successful reset.
After resetting the unit, follow the same inclusion process as before.
Send us a message if you need any additional assistance!
