ZEN72 not responding to Z-Wave commands? We can help!
While the ZEN72 Dimmer is a 700 series Z-Wave device and has a range of 500 feet line of sight, blockages like large furniture, thick walls, and metal elements can still shorten range. Ultimately range is determined by the specific structure of your home and the strength of your mesh network. If you're seeing connectivity issues, we first recommend healing your Home Assistant network. This function refresh the connections between your hub and devices so that the hub can find the most efficient route to each device.
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Click on the Z-Wave Control Panel in Home Assistant
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Under Z-Wave Network Management, click Heal Network
Here are some other troubleshooting steps to try if the above doesn't help:
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Remove and re-add the dimmer in case the hub hasn't found the best communication route to it.
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Add a Z-Wave signal repeater between the switch and hub. It can be any Z-Wave device that doesn't rely on battery power. An extra repeater can help strengthen and stabilize connectivity. We recommend healing your network once more after adding the repeater.
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If you can, bring the Z-Wave hub closer to switch and try excluding and re-including it again. If you're able to without issue and the dimmer stays connected, then the dimmer may be out of range or surrounded by a lot of interferences.
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Make sure your switch box is not made of metal. Metal is really effective at disrupting Z-Wave signals and it can prevent signals from being sent or received. If possible, try moving the hub closer or adding a Z-Wave signal repeater between the switch and the hub.
If you're still experiencing issues, please let us know! We're always here to help.
