Can't Add My ZEN23 On/Off Switch to Vera

This is product is discontinued and replaced with the ZEN73. What does that mean?

Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset.

Start by trying to include the switch to Vera again. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below:

1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
2. Toggle the switch DOWN 3 times quickly.
3. Once exclusion goes through, Vera will automatically go back to the inclusion screen and start searching for the switch.
4. Toggle the switch UP 3 times quickly to include it.

If exclusion and re-inclusion just isn't working out, here are some other ways to tackle the issue:

Let's give exclusion another go. It's always possible the exclusion commands from the first attempt weren't registered correctly.
Try the inclusion process again, only this time instead of toggling 3 times, toggle the switch 6 or 7 times at least as quickly as possible. This can help make sure the commands go through.
For those of you referring to the older version of the manual, there's a mistake in the inclusion section. You shouldn't try including the device by toggling the switch in an up-down-up motion; this is incorrect. Instead make sure to perform the action as shown in step 3 above. The online and print documentation have been corrected as of February 2018, but this tip is for users who happen to have the older version of the manual.
If possible, try bringing the Vera within direct range of the switch if you were at a large distance the first time. If you have a hand-held secondary controller, this would be the time to bring it out!
And if you find that your switch is connected but it's not responded to remote commands, here's your go-to resource for troubleshooting range and connectivity issues on Vera.

If you have any questions about anything above or find that these tips haven't helped your inclusion issue, don't hesitate to reach out! That's what we're here for!