Can't add your ZEN71 Switch? We've got you.

You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. 

However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

Here's how to do it: 

1. Bring your Z-Wave hub as close to the switch as possible
2. Put your Z-Wave controller into exclusion mode
3. Tap the lower paddle of the switch 3 times very quickly to finalize the exclusion process
4. The device will disappear from your controller's device list

If that didn't work, here are some troubleshoots we find helpful: 

• Simply try the exclusion process again! Who knows, maybe the exclusion commands from the first run weren't registered correctly. 

• If possible, try bringing the hub within direct range of the switch if you were at a large distance the first time. If you have a hand-held secondary controller, this would be the time to bring it out!

• Try the exclusion process again, only this time instead of tapping 3 times, tap the paddle 6 or 7 times at least as quickly as possible. This can help make sure the commands go through.

• If you find that your switch is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

After exclusion is completed, give inclusion another try to see if that helped the issue.

If you've tried all the above with no luck, let us know! Our team is ready to help.