Exclude the dimmer to include it! 

It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

Here's how to do it: 

1. Bring your Z-Wave hub as close to the switch as possible
2. Put your Z-Wave controller into exclusion mode
3. Toggle the switch DOWN 3 times quickly to finalize the exclusion process

If that didn't work, it's possible some of the tips below will help:

• Start by excluding the dimmer one more time. Maybe the exclusion commands didn't go through initially.

• If possible, try bringing the hub within direct range of the switch if you were at a large distance the first time. If you have a hand-held secondary controller, try using it to include the dimmer.

• Try the inclusion process again, only this time instead of toggling 3 times, toggle the switch 6 or 7 times at least as quickly as possible. This can help make sure the commands are registered correctly.

• And if you find that your switch is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

If you've tried all the above with no luck, let us know! Our team is ready to help.