Having trouble including the ZEN53 to SmartThings? Please ensure you have the lua Edge driver installed for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings.
If you have the driver installed, try excluding the device before including. The device can be excluded at any time, even if it has never been included to the hub! Exclusion is simply a way to soft reset the device, and it helps resolve any connectivity or configuration issues.
Follow the steps below to exclude the ZEN53 DC Motor Controller from SmartThings:
Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
-
Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Z-Wave Exclusion
- While the app is searching for a device, press the Z-Wave button on the device 3 times as quickly as possible
- The app will indicate when the device is successfully removed. Tap Done
Now you can try adding the device again.
If exclusion failed to solve the problem, here are some other things to try:
- Try exclusion again. It's possible that the command didn't go through the first time.
- Once you put SmartThings into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.
If you need additional assistance, please let us know!
