Unable to include your ZEN55 Smoke & CO Detector Bridge? It may sound counter-intuitive, but the best and simplest resolution is a process called exclusion.
Exclusion is another name for "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft Z-Wave reset that can assist with various configuration or connectivity issues. The ZEN55 doesn't need to be included in your system for it to be excluded successfully.
Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.
- Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
- Click the Z-Wave button 3 times quickly
- Your hub should confirm exclusion and the relay will disappear from the interface
Once you receive confirmation of exclusion, try adding the device to the system to see if that solves the issue. And if that still doesn't help, try these steps next:
- Try the exclusion process one more time
- Click the Z-Wave button 4-5 times quickly when adding it, or add it in a non-secure mode (no security)
- If you tried excluding/including from the installation location, try it again closer to the hub. If the second try is successful, the original spot may be out of range of the Z-Wave hub.
Let us know if you have any questions. We are here to help!
