If your ZAC38 Range Extender is powered and included to Hubitat, but is showing as offline, then this points to a range, interference, or connectivity issue. This can occur when a device is out of range, didn’t configure properly when including, or there are too many interferences between the device and the hub. Trying a Z-Wave Network Repair can help resolve the issue!

Always ensure that your Hubitat platform version is up-to-date first. Next, follow steps below to initiate a Z-Wave Repair to refresh your connections:

Follow the steps below to repair your Z-Wave network in Hubitat:

1. Open Hubitat in your Internet browser

2. Go to Settings

3. Click on Z-Wave Details

4. Click on Repair Z-Wave

Wait until Hubitat confirms that the repair was successful with a "Z-Wave Network Repair finished" message before sending any commands.

If your device is still displaying connectivity issues, try some of the troubleshooting tips below:

• If you haven’t already, exclude the ZAC38 before including it. This acts as a soft reset to help the device connect, improve communication, and configure correctly.  
• Try adding any non-battery powered Z-Wave device, or a signal repeater, to your network between the device and the hub (switches, plugs, etc.). This will strengthen the mesh and allow the hub to create the most efficient route to the ZAC38, especially if it is located far away or is experiencing interference. Perform another Z-Wave Repair for the additional device to be recognized and route to be formed.
• Try plugging the ZAC38 in a closer location to the hub to eliminate any range issues. You’ll want to exclude and connect the device to the hub again for it to find the new route to the ZAC38 Range Extender.

Please don’t hesitate to send us a message if you’re still having trouble connecting your ZAC38!