Can't Add My ZSE42 Water Leak XS Sensor to My Z-Box Hub

Troubles including your new ZSE42 Water Leak XS Sensor? No worries, simply give the exclusion process a try!

It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simply acts as a soft Z-Wave reset for the device.

ZSE42 Exclusion Steps

From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
You will be redirected to the Devices menu.
Click the red - Remove device button in the top right corner.
Select the Z-Wave Device option.
Get ready to activate your ZSE42 and click Start.
Click the Z-Wave button on the device 3 times quickly (the LED indicator will start blinking)
The Z-Box will confirm exclusion

You can now add the device to your hub.

SmartStart and Z-Wave Long Range Inclusion Troubleshooting

If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:

1. Check if the device is in the provisioning list. Click the Settings cogwheel > Z-Wave > SmartStart:

2. Click the Trash Icon (identify the relevant device by the DSK number). A popup will ask you to confirm. Click Delete:

3. The device has now been removed from the provisioning list.

4. Factory reset the ZSE42. After a successful reset, the device will disappear from the device list.

5. Remove the batteries from the device if you'll be including it via SmartStart / Z-Wave Long Range.

6. Go through the inclusion steps listed here to include the device (remember, power stays OFF until step 6).

Additional Troubleshooting

Try the exclusion process again in case the command from the first run weren't registered correctly.
Try bringing device closer to the hub to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area.
And if you find that your switch is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity.

If you've tried all the above with no luck, let us know! Our team is ready to help.