Trouble with your ZEN35 Scene Dimmer? Try factory reset!

If your Scene Dimmer is unresponsive to manual and Z-Wave control, and you've already tried excluding the device from your network, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.

Factory Reset

1. Press and hold the switch button (large main button) for 20 seconds until the LED indicator changes to solid red.
2. Release the button, and immediately after, tap remote button 1 once to complete the reset. The LED indicators on all buttons will flash red and cycle through colors to confirm a successful reset.
3. NOTE: Remote button 1 is the small button in the upper left of the group of 4 small buttons.

After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing. 

Reach out to us if your ZEN35 is still unresponsive or having issues after being reset!