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Home > Security Sensors & Sirens > ZSE70 Outdoor Motion Sensor > ZSE70 & Z-Box Hub > Can't Add My ZSE70 Outdoor Motion Sensor to My Z-Box Hub
Can't Add My ZSE70 Outdoor Motion Sensor to My Z-Box Hub
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Having trouble adding your new ZSE70 Outdoor Motion Sensor to your Z-Box hub? Give the exclusion process a try!

Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simply acts as a soft Z-Wave reset for the device.

 

How to exclude the ZSE70 Outdoor Motion Sensor from your Z-Box Hub

  1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
  2. You will be redirected to the Devices menu.
  3. Click the red - Remove device button in the top right corner.
  4. Select the Z-Wave Device option.
  5. Get ready to activate your ZSE70 and click Start.
  6. Click the Z-Wave button on the device 3 times quickly (the LED indicator will start blinking)
  7. The Z-Box will confirm exclusion

Once the Z-Box confirms a successful exclusion, please try including the device again.

 

Still having issues? 

  • Try exclusion again. It's possible that the command didn't go through the first time. 
  • Once you put the Z-Box into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.

If you need additional assistance, please let us know

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