If you're having issues including your ZSE70 Outdoor Motion Sensor to your Z-Wave hub, exclusion is the first thing to try. You can do this even if the sensor has never been included; it's simply a soft Z-Wave reset that tends to resolve most inclusion or configuration issues.

Here's how to do it: 

1. Bring the sensor within direct range of your Z-Wave hub
2. Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
3. Click the Z-Wave button on the device 3 times quickly (the LED indicator will start blinking)
4. Your hub will then confirm a device was successfully excluded

After exclusion is confirmed, try adding the ZSE70 back to your hub again. 

If that didn't work, here are some additional things to try:

• Try the exclusion process again! It's possible the exclusion commands from the first run weren't registered correctly. 
• Try the exclusion process again, only this time instead of clicking the Z-Wave button 3 times quickly, press it 4-5 times as quickly as possible. This can help make sure the commands go through.
• If your sensor is in a location that is far away from the hub then it may be having trouble communicating. Try bringing the device closer to the hub to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too much interference in that area.
• Alternatively, you can try adding a Z-Wave signal repeater (or any non-battery powered Z-Wave device) between the sensor and hub to see if it resolves the issue. A Z-Stick or hand-held secondary controller can also be used to add the sensor to the network.
• Whenever moving the sensor to a new spot, we recommend excluding and re-including the device each time so that the hub can find the most efficient communication route to the device every time it's moved. 
• And if you find that your sensor is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

If you've tried all the above with no luck, let us know! Our team is ready to help.