Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands:

The ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range hub. Even so, interference such as large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific structure of your home and the strength of your mesh network. If you're seeing connectivity issues with your sensor, here are several things to try:

• If there's a way to refresh your Z-Wave network, please try refreshing. This will help configure your network and help your hub find the most effective communication route to the Motion Sensor.
• Try bringing the sensor closer to your hub and exclude it and re-include it from the new spot. If the sensor includes successfully, stays connected, and is responsive to remote commands, it's possible the previous location was out of the hub's range or there are is too much interference in that particular area.
• Try excluding and re-including the ZSE70 directly from the installation location. Similar to the idea behind refreshing the network, it's possible that the hub hasn't found the most efficient communication route to the sensor. This sometimes happens when you include a device near the hub and then move it away to be installed. 

If none of the above solves the problem, please let us know! We're always here to help.