Having connectivity issues between your ZEN17 Universal Relay and HomeSeer hub? If your ZEN17 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer, try these troubleshooting steps.
The ZEN17 Universal Relay, when connected through the standard Z-Wave mesh, has a range of up to 300 feet line of sight, and up to 1300 feet with Z-Wave Long Range. However, this range can be reduced by interference from large furniture, thick walls, and metal elements. The actual range depends on your home's structure and the strength of your mesh network. If you experience connectivity problems, we recommend first healing your HomeSeer network (also known as rebuilding routes). This function refreshes the connections between your hub and devices, allowing the hub to find the most efficient route to each device.
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Click on the Plugins drop-down menu on the upper left hand side of the interface.
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Click on Z-Wave Plus.
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Select Advanced Functions.
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From the first drop down menu, select the name of the Z-wave network you are repairing/rebuilding routes.
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From the second drop down menu, select Rebuild All Routes.
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Click Continue. The network repair will occur; remember to manually wake any battery powered devices to complete the rebuild.