Trouble including the ZEN78 to Hubitat? Exclusion is the best place to start; it's simply a soft reset that prepares your device for inclusion.
This can be done even if the relay was never connected to your hub.
Exclusion Process
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, click the Z-Wave button on the relay 3 times as quickly as possible (the LED indicator will start flashing red rapidly). If it does not start flashing red rapidly, you did not click the Z-Wave button quickly enough; please try again, clicking as quickly as possible.
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The app will indicate when the device is successfully excluded.
Important Note: The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.
Once you have successfully excluded your ZEN78, follow these steps to re-include your ZEN78 to Hubitat.
Factory Reset
If exclusion does not allow for inclusion, or if you are unable to exclude the device, please try a factory reset on the unit before attempting inclusion again.
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Ensure the unit is powered (the LED indicator will be a slow pulsing red when the device is powered and not included)
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Click the Z-Wave button once and immediately after, press and hold the button for 20 seconds. The LED indicator will flash red for 20 seconds and turn solid red for 2 seconds to indicate successful reset.
You should now be able to include the relay to Hubitat.
Please let us know if you are still seeing issues with configuring your device and we will be glad to help!
