The "Can't Detect Device" error usually points to a range or connectivity issue.

If your ZEN15 Power Switch shows Can't Detect Device in your Vera app, first try to Update Neighbor Nodes. This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devices, and may help Vera find the most efficient route to your switch. Here's how to Update Neighbor Nodes.

1. Use a computer to log into GetVera.com and select your hub.
2. From the Dashboard, select Settings
3. Select Z-Wave Settings
4. Click on the Advanced tab
5. At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.

If Updating Neighbor Nodes doesn't help, try bringing the ZEN15 Power Switch within direct range of Vera. Plug it into an outlet near the hub, and then exclude it  and re-include it. If the ZEN15 Power Switch connects and stays connected this time around, it's possible the previous location is out of Vera's range or there are too many interferences around.

Another thing to try is to exclude and re-include the ZEN15 Power Switch from the installation location. Similar to the idea behind Update Neighbor Nodes, it's possible that Vera hasn't found the best route to communicate with the switch. This can sometimes be caused by including a device near the hub but then moving it away to be installed. 

Finally, check that your ZEN15 Power Switch is installed in a spot without too many metal elements surrounding it. Metal effectively prevents Z-Wave signals from being sent and received. If you notice your switch is surrounded by metal, try moving it to a different location to see if that helps the issue. We also recommend checking out this short troubleshoot guide about the optimal installation location and how Z-Wave range works.  

If you're still experiencing issues after trying all the above, please let us know! Our team is ready to help.