You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
Home > Plugs > ZEN15 Power Switch > How Do I Perform Hard Reset on My ZEN15 Power Switch?
How Do I Perform Hard Reset on My ZEN15 Power Switch?
print icon

We recommend a factory reset if the ZEN15 Power Switch is unresponsive when controlled manually or via Z-Wave. 

Just plug the device into a grounded receptacle and press and hold the Z-Wave button for at least 20 seconds. You should see the LED indicator flash orange and then stay solid orange for 2 seconds as indication of successful reset. NOTE: You may only reset your ZEN15 Power Switch once it has been included to a Z-Wave network.

 

After that, try including the ZEN15 Power Switch to your Z-Wave system again to see if that helped the issue.

 

Iff you're still not seeing any LED activity once the Power Switch is plugged into a powered receptacle, please reach out to us!  We'll be happy to help. 

 

 

 

Feedback
0 out of 4 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
 
scroll to top icon