This is product is discontinued and replaced with ZSE11.

What does that mean?

If your ZSE40 4-in-1 sensor’s status is showing as “offline”, it may indicate an issue of range or configuration. A Z-Wave Network Repair may help resolve the issue.

You’ll want to start by checking that your Hubitat platform is up-to-date. Once you’ve checked, you can use the steps below to run the repair which will refresh your Z-Wave mesh network connections:

1. Open Hubitat in your Internet browser

2. Go to Settings

3. Click on Z-Wave Details

4. Click on Repair Z-Wave

A message confirming "Z-Wave Network Repair finished" should pop-up to indicate a successful repair. Then you can use these inclusion steps to try and add your 4-in-1 to Hubitat.

If your sensor is still having trouble displaying correctly in Hubitat, you can try these other troubleshooting steps:

• Your sensor may not have configured correctly on the first try. You can see if excluding the ZSE40 from Hubitat and reconnecting it fixes the issue. It acts as a soft reset and can help the devices create a faster communication route.
• If you have one available, you can add a Z-Wave signal repeater, or any non-battery powered Z-Wave device, to the network to eliminate any issues of range or interference. You would want to install it between the hub and sensor and then run another Z-Wave Repair for the hub to update it’s path of communication.
• The sensor could be having trouble communicating with Hubitat from its current location. You can also mount the sensor in a location closer to the hub in case it is out range or is in an area surrounded by a lot of metal or glass elements. After installing it in a new location, unpair the device with these exclusion steps before pairing it again for the hub to find the new communication route to the sensor.

Contact us if you’ve given the above steps a try and your 4-in-1 sensor is still having problems.