You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
Home > Security Sensors & Sirens > ZSE18 Motion Sensor > ZSE18 & Home Assistant > Can't Add My S2 Motion Sensor ZSE18 to Home Assistant
Can't Add My S2 Motion Sensor ZSE18 to Home Assistant
print icon

If you're having issues including your sensor to Home Assistant, exclusion is the first thing to try.

Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how to do it: 

  1. In Home Assistant: open Settings Devices and Services Z-Wave JS > Configure
  2. Click on Remove Device
  3. Click on Start Exclusion
  4. Press the Z-Wave button 3 times very quickly to finalize the exclusion process
  5. The device will now be removed, but that won’t show until you restart Home Assistant
  6. Run a Heal Network so all the other nodes learn about its removal

After exclusion is confirmed, try adding the Motion Sensor back to Home Assistant again. 

 

If that didn't work, here are some troubleshoots we find helpful: 

  • Try the exclusion process again! It's possible the exclusion commands from the first run weren't registered correctly. 
  • Try the exclusion process again, only this time instead of pressing the Z-Wave button 3 times quickly, press it 4-5 times as quickly as possible. This can help make sure the commands go through.
  • If your sensor is in a location that is far away from the hub then it may be having trouble communicating. Try bringing device closer to the hub to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area.
  • Alternatively, you can try adding a Z-Wave signal repeater (or any non-battery powered Z-Wave device) between the sensor and hub to see if it resolves the issue. A Z-stick or hand-held secondary controller can then be used to add the sensor to the network.
  • Whenever moving the sensor to a new spot, we recommend excluding and re-including the device anew so that the hub can find the most efficient communication route to the device every time it's moved. 
  • And if you find that your sensor is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

 

If you've tried all the above with no luck, let us know! Our team is ready to help. 

Feedback
0 out of 1 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
 
scroll to top icon