This type of reset is a nifty trick if you find your device is unresponsive in any way.
LED indicator not behaving the way it should? Sensor not updating even after waking it up manually? Or do you just want to clear the device of all custom settings and recorded activity? Hard (aka "Factory") reset is the way to go.
You can reset your ZSE18 Motion Sensor to factory settings by pressing and holding the Z-Wave button for AT LEAST 20 seconds. Once you see the LED indicator flash, stay solid, and then turn off, reset was successful!
After resetting the sensor, try including it again to your Z-Wave network to see if that helped the issue.
If you have any questions about hard reset or need further assistance, no worries. We got you.