If your ZEN17 is having trouble, a factory reset could help with any configuration issues.

If you've already tried excluding the device from your network, and your Universal Relay is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.

To factory reset the ZEN17, the LED indicator should be on solid, then click the Z-Wave button 4 times quickly, the LED indicator will flash once, then quickly click the Z-Wave button 4 times again. The LED indicator will flash 3 times to confirm successful reset and will then turn off for two seconds, then the LED indicator will turn on solid.

After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing. 

Send us a message if your ZEN17 is having trouble being reset, or if you're still experiencing issues after the reset!