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Home > Smart Relays > ZEN17 Universal Relay > ZEN17 & Wink > Why is My ZEN17 Universal Relay Not Recognized by Wink?
Why is My ZEN17 Universal Relay Not Recognized by Wink?
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Unfortunately, Wink doesn't provide blanket compatibility for all multi-channel devices. 

The Universal Relay may show up as a single device in Wink and will only allow you to control all of the 3 relays at the same time. Individual control of the relays will not be possible through Wink's system. If you were planning on using the Universal Relay with only one garage door, it will work fine but you won't be able to take full advantage of all the settings and individual control with Wink.

 

In general, Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. 

 

If you're looking for a system that's more open and flexible, we'd recommend using your device with a system like SmartThings, Vera, or Hubitat.

 

Reach out to us if you have any other questions about your ZEN17 Universal Relay!

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