A "Can't Detect Device" error usually points to a range or connectivity issue.
The first thing to try if your ZEN17 displays as "can't detect device" in your Vera app is Update Neighbor Nodes. This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devices, and may help Vera find the most efficient route to your switch.
Here's how to Update Neighbor Nodes:
- Use a computer to log into GetVera.com and select your hub.
- From the Dashboard, select Settings
- Select Z-Wave Settings
- Click on the Advanced tab
- At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
If Updating Neighbor Nodes doesn't help, try bringing the Universal Relay within direct range of the hub, exclude, and re-include it. If the unit pairs successfully and stays online, it's possible the previous location is out of Vera's range or there are too many interferences around.
There are a few things to try in order to have the ZEN17 stay online from its target location:
- Try excluding and re-including the device from its installation location. It's possible the hub did not find the most efficient route to the ZEN17 the first time.
- Avoid installing the ZEN17 in an area with a lot of interferences. Thick walls, large furniture, and metal elements can shorten the device's range potential. Metal in particular effectively prevents Z-Wave signals from being sent and received.
- Add other Z-Wave signal repeating devices between the hub and ZEN17 to strengthen your mesh network and resolve any connectivity issues. A signal repeater can be any non-battery powered Z-Wave device like a smart plug or light switch.
If you're still having trouble keeping your ZEN17 connected to Vera, please let us know! Our team is ready to help.
