Is your ZAC36 unresponsive to Z-Wave commands? This suggests a range or connectivity issue.

After including your ZAC36 Titan Water Valve Actuator successfully, the next best step is to refresh the mesh connections in your network. This is done by utilizing Update Neighbor Nodes in Vera. This will help Vera find the most efficient route to your switch.

Here are the steps for Updating Neighbor Nodes in Vera:

1. Use a computer to log into GetVera.com and select your hub.
2. From the Dashboard, select Settings
3. Select Z-Wave Settings
4. Click on the Advanced tab
5. At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.

You can also try excluding and re-including the ZAC36 to ensure Vera finds the most efficient communication route to the device. The exclusion process acts as a soft reset to help with connectivity. 

If you need additional assistance, please let us know! We're here to help!