Connectivity issues happen to the best of us. Here's what to try first:
This is product is discontinued and replaced with ZEN71.
Update Neighbor Nodes is a helpful feature in Vera's interface that refreshes the connections between Vera and your devices. It will help Vera find the most efficient route to your switch. We'd recommend giving this a try first:
1. Use a computer to log into GetVera.com and select your hub.
2. From the Dashboard, select Settings
3. Select Z-Wave Settings
4. Click on the Advanced tab
5. At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
Another thing to try is to exclude and re-include the switch from the installation location. Similar to the idea behind Update Neighbor Nodes, it's possible that Vera hasn't found the best route to communicate with the switch. Exclusion acts like a reset and may improve connectivity.
Finally, if your switch is installed in a metal switch box, this doesn't help connectivity and may actually be the source of the issue. Metal is a powerful deterrent of radio signals, and it will affect your Z-Wave network's range. It'll also effectively block signals from coming or going to your switch. If possible, try installing a Z-Wave plug / range extender between the switch and the hub or moving your Vera closer to the switch temporarily to see if the metal box was the issue.
We also recommend checking out this short troubleshoot guide about the optimal installation location and how Z-Wave range works.
If you're still experiencing issues after trying all the above, please let us know! We'll always here to help!
