How Do I Perform Hard Reset on My ZEN23 On/Off Toggle Switch?
This is product is discontinued and replaced with ZEN73.
Factory reset your ZEN23 to help with any configuration issues.
If you've already tried excluding the ZEN23 switch from your network, and it's unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.
To factory reset the ZEN23, toggle down-down-down'and'hold for at least 10 seconds.
After resetting the unit, try adding it to your Z-Wave hub again to see if that helped resolve any issues you were seeing.
Reach out to us if your ZEN23 is still having trouble after the reset!
