Having trouble including your ZEN51 Dry Contact Relay? Excluding the device may help.
Even if your ZEN51 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues.
Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.
Here are the steps for exclusion from the SmartThings app:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Exclusion
- While the app is searching for a device, click the Z-Wave button 3 times as quickly as possible. Alternatively, if the relay is already installed, you can simply toggle the external switch connected to ZEN51 very quickly from off to on, so: "up-down, up-down, up-down." Check out the video linked here to show you how this process works!
- The app will indicate when the device is successfully removed. Tap Done.
Once exclusion is confirmed successful, try including the ZEN51 relay again. If exclusion failed to solve the problem, here are some other things to try:
- Try exclusion again. It's possible that the command didn't go through the first time.
- Once you put SmartThings into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.
If you need additional assistance, please let us know!
