Are you unable to pair your ZEN52 Double Relay with Vera? Excluding the device may help! This procedure acts as a soft reset to help with any configuration or inclusion issues.
Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.
Below are the steps to exclude the ZEN52:
- Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
- Exclude the ZEN52 by pressing the Z-Wave button 3 times as quickly as possible. Alternatively, if the relay is already installed, you can simply toggle the external switch connected to ZEN52 very quickly from off to on, so: "up-down, up-down, up-down."
- The LED indicator should start flashing. A message at the top of the screen in Vera will confirm the device was successfully excluded.
- Retry the inclusion process once again - Vera will automatically go back to the inclusion screen once exclusion is finalized.
Let us know if you need any assistance!
