Will the ZEN52 Double Relay not include to your hub? Let's begin by excluding the unit.
Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN52 doesn't need to be included in your system for it to be excluded successfully.
Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.
- Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
- Click the Z-Wave button 3 times quickly. The LED indicator will begin flashing rapidly. Alternatively, if the relay is already installed, you can simply toggle the external switch connected to ZEN51 very quickly from off to on, so: "up-down, up-down, up-down." Check out the video linked here to show you how this process works!
- Your hub should confirm exclusion and the relay will disappear from the interface
Once you receive confirmation of exclusion, try adding the device to the system to see if that solves the issue. And if that still doesn't help, try these steps next:
- Try the exclusion process one more time
- Click the Z-Wave button 4-5 times quickly when adding it, or add it in a non-secure mode
- If you tried excluding/including from the installation location, try it again closer to the hub. If the second try is successful, the original spot may be out of range of the Z-Wave hub.
Let us know if you're still having issues. We are here to help!
